Terms of Service

Welcome to OfficeX ("Platform", "we", "us", or "our"), operated by Scalezix Ventures LLP. By accessing or using the OfficeX platform, website, web applications, or related mobile dashboards (collectively, the "Services"), you ("User", "Entity", "Landlord", "Tenant", or "Vendor") agree to be legally bound by these Terms of Service ("Terms"). OfficeX is a commercial real estate operating system and facility management suite built to facilitate office space discovery, leasing transactions, statutory compliance tracking, vendor procurement, and facility maintenance across prime commercial properties and institutional portfolios.

To utilize institutional features on OfficeX, users must register an organizational account. • Verification Mandate: All corporate tenant profiles, landlord accounts, and facility management (FM) vendor entities must undergo statutory legal verification, including GSTIN auto-validation against official databases, PAN verification, and corporate registration certificate auditing. • Account Security: You are responsible for maintaining the confidentiality of your access credentials and role-based access control (RBAC) permissions. Any activity conducted under your corporate domain shall be deemed authorized by your organization. • Accuracy Guarantee: Users guarantee that all information supplied—including sqft inventory, seating capacity, utility specs, lease rates, and contractor capabilities—is accurate and up to date.

Landlords, developers, and authorized leasing brokers publishing listings on OfficeX must adhere to the following rules: • Listing Authenticity: Every property listing published on the Platform must represent genuine, available commercial space with valid Occupation Certificates (OC) and statutory Fire Safety NOC certifications. • Pricing Transparency: Published rental rates (₹/sqft/month), CAM charges, security deposit terms, and lock-in periods must reflect true commercial terms without hidden surcharges. • Commission & Brokerage Settlement: Commission calculations are derived from Total Contract Value (TCV) or fixed monthly rent multiples as agreed upon deal award. All invoice settlements are logged and verified via platform payment settlement channels.

OfficeX operates a structured procurement marketplace for Hard FM (MEP, HVAC, DG Sets) and Soft FM (cleaning, security, pest control) services under a secured escrow framework: • Razorpay Escrow Nodal Account: When a work order (WO) or service contract is awarded, the client deposits 100% of the agreed contract value into the Razorpay Escrow Nodal Account. • 90/10 Fund Release Model: Upon verified sign-off of contract milestones by the property facility team, 90% of funds are automatically disbursed to the vendor's bank account, and 10% platform facilitation fee is retained by OfficeX. • Milestone Sign-Off: Funds will not be disbursed without verified milestone sign-off by the property manager or authorized representative on the Platform.

Facility contractors must adhere to the response and resolution SLAs defined in awarded work orders. • SLA Non-Compliance: Repeated failure to meet emergency response timelines (e.g., HVAC failure within 2 hours) or PPM maintenance schedules may result in penalty deductions from milestone escrow releases. • Arbitration & Dispute Escalation: If a client or vendor disputes work order completion or quality, the escrow funds remain locked while the OfficeX Independent Arbitration Panel reviews audit logs, daily rosters, and site photos. The panel's decision on fund distribution shall be final and binding.

Facility vendors and property managers are strictly required to enforce all statutory workplace laws: • Labor Laws & Minimum Wages: Vendors must comply with the Minimum Wages Act, ESI (Employees' State Insurance), and EPF (Employees' Provident Fund) filings for deployed manpower. • Environmental & Safety NOCs: Property teams must maintain active Fire Safety NOCs (Form B), Elevator Inspectorate licenses, and PCB consent to operate. OfficeX reserves the right to suspend listings for buildings with expired statutory approvals.

• Platform IP: All software, UI/UX designs, database architectures, machine learning models, and trademarks belong exclusively to Scalezix Ventures LLP. • User Data Ownership: Property management metrics, rent roll ledgers, and visitor logs generated by your organization remain your confidential property. OfficeX is granted a non-exclusive license to process such data to deliver the Services.

To the maximum extent permitted by applicable commercial law, OfficeX shall not be liable for any indirect, incidental, or consequential damages resulting from physical property downtime, vendor service delays, or third-party utility disruptions. Users agree to indemnify and hold harmless Scalezix Ventures LLP against any claims arising from fraudulent property representations, breach of statutory labor compliance by contractors, or violation of third-party IP.

These Terms shall be governed by and construed in accordance with applicable enterprise commercial jurisdiction and statutory arbitration regulations. Any legal dispute, suit, or proceeding arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent institutional commercial arbitration forums.

OfficeX reserves the right to modify these Terms at any time by posting updated versions on the Platform. Continued use of the Services following modifications constitutes acceptance of the revised Terms. Either party may terminate account subscription with 30 days written notice, provided all outstanding escrow balances and statutory work orders are fully settled.