SAAS PLATFORM10-Second QR Ticketing & Workplace Experience
Empower occupants with frictionless facility dispatch, real-time SLA escalation countdowns, smart boardroom booking with automated CAM billing, and instant building-wide emergency circulars.
Complete Tenant Operations in One View
| Ticket & Issue | Tenant / Location | Priority & SLA | Assigned Engineer | Status |
|---|---|---|---|---|
HVAC Temperature Calibration · Boardroom A HD-8042 | Deloitte Shared Services Tower 2 · Floor 8 · Executive Zone | P1 - Critical 14 mins remaining | Praveen K. (Senior MEP Lead) | In Progress |
Optical Speed-Gate #3 RFID Scanner Latency HD-8041 | Lobby Security & Concierge Tower 1 · Main Turnstile Bay | P2 - High 38 mins remaining | Vikas M. (Access & IoT) | Technician Dispatched |
Executive Townhall AV Setup & Wireless Mics (45 Pax) HD-8039 | Google Enterprise Services Tower 2 · Floor 5 · Auditorium | P3 - Standard Completed (10m ago) | Hospitality & AV Ops | Resolved (5.0 ★) |
Water Filtration Cartridge Scheduled Replacement HD-8038 | Tata Digital Tech Lab Tower 1 · Floor 7 · Pantry Central | P4 - Routine Completed today | Soft Services Team | Closed & Signed |
Enterprise Grade Tenant Helpdesk Capabilities
Built specifically for grade-A tech parks, multi-tenant corporate towers, and REIT asset portfolios.
10-Second QR Code Incident Dispatch
Occupants scan permanent QR plaques in meeting rooms, washrooms, or cafeteria bays. Zero logins required—app auto-identifies exact asset, floor, and wing.
Institutional Multi-Tier SLA Escalation Clocks
Every ticket gets a countdown based on severity (P1: 30 mins, P2: 2 hrs). If breached, SMS & WhatsApp auto-escalate from technician to Chief Engineer and VP.
Executive Boardroom & Amenity Reservations
Real-time calendar booking with integrated AV options, VIP guest parking passes, catering add-ons, and direct monthly billing to tenant CAM invoices.
Instant Multi-Channel Emergency Broadcasts
Broadcast emergency circulars, power switchover notices, or water line repairs via WhatsApp, tenant mobile app push, and lobby digital signage screens simultaneously.
Automated CSAT & Tenant Sentiment Analytics
1-tap star ratings upon ticket closure. Live dashboard tracks tenant satisfaction scores, technician turnaround speeds, and recurring equipment failure hot-spots.
Zero-Dispute Reconciled Expense Billing
Chargeable tenant requests (extra overtime HVAC, weekend cleaning crews, projector rentals) are auto-itemized and consolidated into monthly rent roll statements.
Why Legacy Helpdesks Fail Grade-A Towers
Compare outdated WhatsApp/paper logbooks with OfficeX institutional operations
- ✕Unstructured WhatsApp chats where complaints get buried and technicians lose accountability.
- ✕Zero SLA tracking. Critical HVAC failures wait 4+ hours without supervisor escalation.
- ✕Meeting rooms booked on paper whiteboards leading to embarrassing executive double-bookings.
- ✕Billable services like extra cleaning are tracked manually, leaking ₹25L+ annually in unbilled costs.
- ✓10-Second QR dispatch with automated asset tagging and zero tenant app logins required.
- ✓Audited SLA escalation clocks triggering instant SMS & WhatsApp alerts up to VP Ops.
- ✓Live synchronized digital calendar with meeting room iPad displays and catering integration.
- ✓Direct auto-bridge to monthly Rent Roll & CAM billing with complete GST compliance.
Frequently Asked Questions
Everything you need to know about deploying OfficeX Tenant Helpdesk
Elevate Your Commercial Tenant Experience Today
Join India's leading asset managers and enterprise towers. Deploy QR incident dispatch, automated SLA monitoring, and amenity booking in under 48 hours.