Critical / Outage < 1 Hour SLA
Emergency support for payment escrow locks, portal downtime, or security alerts.
High Priority < 4 Hours SLA
Assistance with contract award disputes, GST invoice corrections, or visitor gate clearance.
Standard Support < 24 Hours SLA
General queries, user role assignments, building registry updates, or reporting exports.
Knowledge Base & FAQ Search
Instant answers for common platform workflows across leasing, escrow, and facility operations.
Support Desk Email
support@officex.pro
Direct escalation desk for enterprise property portfolio administrators.
Phone & Hotline
+91 (022) 4890-7700
Available Mon-Sat, 9:00 AM – 7:00 PM IST.